REFUND*
Cancellation of an unshipped order is possible. We will reimburse the entire amount, deducting 3% as payment
processing fees.
RETURN*
Unopened items in their original packaging can be returned within 90 days of purchase. If it has been more than 90
days since your purchase, we cannot offer a refund or exchange. This policy applies to all our
products.
For brand new items returned in pristine condition, we will provide a refund for the full
amount, excluding the 3% payment processing fees. The client is responsible for the return shipping
cost.
In the case of receiving a defective item, we will replace any faulty parts free of charge. If the
entire boiler needs to be returned, we can offer a replacement or refund. The client bears the cost of return
shipping. If the item has been opened, used, and/or shows signs of wear during inspection, a restocking fee of 20%
will be applied.
Kindly reach out to us at logistic@mbtek.com,
providing
product details and visual references for the return*.
IMPORTANT
*Clients will have to provide visual evidence (video) of the faulty part(s) before a decision can be made.
SHIPPING POLICY
Before submitting an order, please ensure the accuracy of your shipping address, contact, billing, and payment
information. Your billing information should match the details you have registered with your bank.
Please note that once an order has been placed, MBTek cannot modify the shipping address. Any changes to the
shipping address after the order has been dispatched may incur additional fees.
When your item is ready for shipment, the delivery carrier will arrange a delivery date and time with you. These
arrangements cannot always be altered. If you miss the scheduled appointment, a rescheduling and re-delivery
fee will apply.
Please be aware that all delivery times are estimates and not guarantees. Delays may occur due to weather,
carrier constraints, or other unforeseen events beyond our control.
CLAIMS POLICY
INSPECT YOUR DELIVERY CAREFULLY BEFORE ACCEPTING IT.
It's important for customers to inspect their items within approximately 48 hours of receiving the shipment. However,
fully inspecting a comprehensive heating and cooling system, which includes
components such as a heat pump, heat pump station, tank, thermostats, manifolds, actuators, fan coils, and
more, can indeed take a significant amount of time. It's unlikely that the truck driver can wait during such an
extensive inspection.
CLEARLY NOTE ANY OBVIOUS DAMAGE ON BOTH THE BILL OF LADING (BOL) AND PROOF OF DELIVERY (POD).
The proof of delivery (POD) or delivery receipt is a legally binding document. It is crucial to accurately
describe any damage, discrepancies, shortages, or evidence of tampering before signing it or the bill of lading
(BOL). If possible, take pictures to document the damage. Clearly indicate “damaged” on the
paperwork, or write “order incomplete” if items are missing. Note damages on both your copy and the
driver’s copy, and have the driver sign your copy to confirm the damage was discovered at the time of
delivery.
AVOID ACCEPTING SHIPMENTS "WITHOUT EXCEPTION." INSPECT ALL DELIVERIES THOROUGHLY BEFORE ACCEPTANCE.
If you accept a freight shipment without inspecting it and later discover damage, your claim will be
considered “concealed damage." Concealed damage claims are more difficult to prove and less likely to be
resolved in your favor. Therefore, avoid accepting shipments without inspection whenever possible. If you do
discover damage after signing for your delivery, notify our Team in writing within five days of receiving
the shipment.
THE FOLLOWING ARE NOT COVERED FOR DAMAGE:
(Liability Exceptions Under the Carmack Amendment)
- Extreme weather conditions
- « Public enemy, including acts of terrorism or armed robbery
- Government-issued policies (“the public authority”) is the source of cargo damage.
Policy actions such as:
- Quarantines
- Road closures
- Product recalls, or trade embargoes apply under this exception.
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